Legal

Refund and Cancellation Policy

How cancellations and refunds work, in plain English.

Last updated: 26/10/2026

In short

Our quotes are free, with no obligation.
You can cancel a project, and we explain what you pay for work already done.
Individuals have a 14-day cancellation right on new contracts.
If we get something wrong, we put it right or refund you fairly.

1. Free quotes

You never pay anything to receive a quote, and you are under no obligation to go ahead.

2. Cancelling before work starts

If you cancel after accepting a quote but before we have started work, we will refund your deposit in full.

3. Cancelling after work has started

You can cancel at any time by telling us in writing. You then pay for the work completed up to that point and any costs we have already committed on your behalf, such as domains, licences or paid third-party tools. Your deposit of 50% is applied to this. If you have paid more than the value of the work done, we refund the difference. We will give you what we have completed if you ask, once the amount owed is paid.

4. Individuals: your 14-day right to cancel

If you are an individual buying for personal use (not for a business), the Consumer Contracts Regulations 2013 give you 14 days from the day the contract is made to cancel without giving a reason.

To cancel, tell us clearly by email to info@a2bwebsites.com. You can use our wording or any clear statement.
If you ask us to start work within the 14 days, you will pay a proportionate amount for what we have done up to the time you tell us you are cancelling.
If we have fully completed the service, with your agreement and your acknowledgement that you would then lose your right to cancel, the right to cancel no longer applies.
We refund what you are owed within 14 days of you cancelling, using the same payment method you used.

5. If something is not right

If our work has a fault or does not match what we agreed, tell us and we will put it right at no extra charge. If we cannot fix it, we will agree a fair refund for the part that is affected. Individuals' rights under the Consumer Rights Act 2015 are not affected by this policy.

6. Ongoing support and care plans

You can end a support or care plan with 45 days' written notice. We do not refund the period already paid for, and we stop charging from the end of your notice period.

7. Things we cannot refund

Third-party costs we have already bought for you, such as domain registrations, hosting, plugin or theme licences, and stock images, once they have been bought.
Work we have already completed and you have approved.
Changes or extra work you asked for that have been delivered.

8. How to ask for a refund or cancel

Email info@a2bwebsites.com or call 02922 678 200 with your name, the project and what you would like to happen. We will reply within 2 working days and refund anything due within 14 days, to your original payment method.